It is essential to check all the products and the number of packages that you have received in your order. In the case of not receiving the same number of packages, this fact needs to be written down in the receipt or invoice. This way, the agency will be able to create an incidence.

When the products are being checked, all the references will need to be verified, and, in the case of being dissatisfied with the quantity or the quality of the products, the complaint will need to be made in a maximum of 4 days. The complaint regarding a damaged, missing or extra article needs to be made directly throught MY ACCOUNT in our website (manual to create returns), but it is also possible to do it through the representative by sending an email ( or by calling at 93 776 83 00.

At ITEM International we do not create returns or changes in cases when the client is not convinced with the product that s/he has bought.

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